Located 45 minutes from the Nation’s Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges by the Aspen Institute with academic programs in over 100 disciplines. CSM is among America’s top 100 producers of Minority associate degrees in twenty categories, according to Diverse Issues in Higher Education.  CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break.  We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.

This full-time position is responsible for managing student records, ensuring integrity of the data, upholding policy and law, and completing a multitude of varying duties every day.  The specialist has contact with prospective, current, and returning customers.  This position assists students, sponsors, faculty, staff, and clients with inquiries researching and resolving billings and payments.  The specialist is expected to learn, know, and perform all duties of the office.   The position will research and resolve problems independently and assist with various questions related to admissions, financial aid, registration, records, tuition assistance, deferred payment plans, scholarships, refunds, waivers, and residency adjustments.  The position handles a high volume of electronic paperwork, e-mails, and phone calls and has constant contact with both internal and external customers.  The specialist is extremely detail oriented, efficient, accurate, analytic, and able to multi-task consistently, make knowledgeable decisions, and troubleshoot all student billing situations.  The Student Account Specialist III reports to the Bursar.  The position is the primary contact for third party billing for open enrollment and contract students, financial aid disbursements and refunds, petty cash, training documentation records, student receivables management, responsible for management of student shared email accounts, refund processes, grant payments, and all other billing/payment processes.
 
The College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the College's staff and students.  The final candidate for this position will be subject to the following background checks:  Criminal History Check and Sex Offender Registry Check.
 
This position is open until filled.  The College of Southern Maryland is an Equal Opportunity Employer. 

Essential Functions:

• Fields all incoming Student Accounts Services emails (7 shared email accounts), chats, phone calls and in person inquiries regarding payments, billing, financial aid refund reimbursements, general refunds, payment plans, third party billing/sponsorships/payments, protections, de-registration for non-payments, financial restrictions, guidance for online access, ACH management/refunds/returns, 1098T’s, collections, contracts, residency billing, waivers, petty cash, and other inquiries.
• Maintains database integrity and ensuring correct registration billing for designated student type.
• Processes cash, checks, ACH and credit card transactions for students, third party employers, staff, and scholarship organizations.
• Manually invoices and posts payments for transcripts, testing, clemencies, certification verifications, portfolio assessments, and other miscellaneous charges.
• Re-bills student accounts for drops, section billing corrections, residency updates, waivers and appeals.
• Assists cashiers from other campuses when needed.
• Reviews aging reports for balances due, applying financial restriction codes, emailing past due notifications, and mailing statements.
• Responsible for billing, invoicing, payment processing, and reconciliation of all open enrollment employee sponsored credit and continuing education students.
• Responsible for billing, invoicing, payment processing, and reconciliation of all closed enrollment courses.
• Assists with billing, invoicing, and payment processing all dual enrollment students attending public schools in the tri-county area.
• Manages third party billing/payment portals and emails which include government, private and public organizations.
• Handles all organizational, state, federal and institutional financial aid award transmittals and student refunds. 
• Coordinates refunds which includes processing vouchers, unclaimed, stale dated, returned refund checks, student ACH and return title IV funds.
• Responsible for grant management with grant coordinators/managers for student open enrollment billing charges and department payments.
• Reviews and assists students and college store staff with financial aid and/or tuition assistance credit availability.
• External portal management including WAWF, Tungsten, AIPortal, DORS, AIM, Maryland State Central Collections Unit, College Illinois, DC Vendor Portal.
• Required software usage: Ellucian Colleague, Modern Campus Lifelong Learning Workforce & Community (formerly Lumens), Unify OpenScape, Ocelot, Perceptive Content, Adobe Acrobat Pro, TouchNet Student/UStore/MarketPlace payment platforms, NEOEd, Intuit QuickBooks, SAP BI, TrimData FALink, Ellucian DualEnroll, and Microsoft applications including Outlook, Teams, Excel, Word, and PowerPoint.

• Associate degree required. 
• Three years of cash handling experience required.
• Three years of customer service experience required.
• Progressive experience using CRM and ERP platforms preferably with Ellucian Colleague and Microsoft (MS) applications.

• Must be available to provide coverage at all Student Account Services campus locations.
• Will be required to be on campus to provide in-person customer service during operational hours (no remote days).
• Residential and secure Internet service required for remote work during unscheduled college closures and graduation.
• Experience with integrated data systems, preferably Ellucian Colleague.
• Superior interpersonal skills required working with the community, district school districts, outside agencies, vendors, students, and internal staff/departments in a fast paced, dynamic environment.
• Strong problem-solving skills, the ability to prioritize workload, and handle multiple tasks simultaneously.