Front Desk Coordinator/Registration - 132479
Job Description
UCSD Layoff from Career Appointment: Apply by 10/9/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 10/21/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Front Desk Patient Access Coordinator will provide superb customer service while ensuring accurate demographic, forms, insurance information is entered into the system. Will collect co-pays, keep patients aware of any delays, and check patients out after their appointment. This person will also coordinate authorizations, scheduling, and Epic in-basket messages.
MINIMUM QUALIFICATIONSThree (3) years related experience in a large, complex healthcare setting.
Experience with registration, appointment scheduling, and insurance verification.
Knowledge of third-party payors including federal, state and private health plans.
Must have excellent customer service to provide a superb patient experience.
Demonstrated Epic in-basket management experience.
Demonstrated patient scheduling experience.
Demonstrated insurance verification experience.
Demonstrated knowledge of medical billing concepts.
Ability to articulate physician's areas of expertise.
Understands functions of the referral and authorization department.
Able to flex work hours, including overtime, weekends, and holidays if required for business needs.
Must be able to work various locations based on business needs.
Must have strong organizational skills with demonstrated, independent ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
Excellent communication skills, both oral and written; ability to communicate ideas and issues clearly, concisely and accurately.
Ability to deal effectively with high-level administrators and department heads.
Demonstrated analytical and problems solving skills.
Ability to maintain strict confidentiality with demonstrated experience applying good judgment and discretion.
- Five (5) years of recent admissions/registration experience in a large, complex healthcare setting.
- Epic scheduling, Front Desk In-basket management, and electronic medical records experience
- Bilingual English/Spanish.
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
Pay Transparency Act
Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $26.18 - $32.54
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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