Position Description

DEFINITION:

To coordinate exceptional custodial operations for the Wilson Center and build a recognized, world-class guest experience. Assist in leading, reviewing, and evaluating the activities and operations of custodial services including planning and development of cleaning schedules. Coordinate part-time staff to help with events. Supervise assigned staff to include responsibility for managing, staffing, coaching, discipline, scheduling, timekeeping, and other related personnel duties. Participates in completing related work activities in the absence of staff. Responsible for the overall success and productivity of the assigned team.

SUPERVISION RECEIVED AND EXERCISED:

• Receives direct supervision from the Guest Experience Manager of the Wilson Center
• Exercises direct/event-based supervision over assigned part-time custodial staff

Duties & Responsibilities (Essential Functions)

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

• Coordinate all aspects of custodial operations for all events at the Wilson Center by serving as the Custodial point of contact and liaison with college custodial support staff. Works with leadership stakeholders in the scheduling, direction, supervision, and evaluation of public events.
• Directly responsible for regular and long-term cleaning projects, with a focus on events and event recovery to include: sweeping, scrubbing, vacuuming and mopping, dusting and polishing; window cleaning; carpet restoration and extraction cleaning; resilient tile cleaning, restoration, and waxing; furniture and upholstery cleaning; restroom cleaning and restoration; disposal of trash; seasonal deep cleaning and restoration of all buildings, and other cleaning activities as assigned.
• Assist in leading, reviewing, and evaluating the activities and operations of custodial services including planning and developing service levels and grounds maintenance

• Supervise assigned custodial staff in accordance with all college policies and applicable laws
• Assist in developing, planning, implementing and administering goals and objectives as well as policies and procedures related to custodial services, facilities, and related activities of the College.
• Organize and ensure proper storage of MSDS sheets
• Assigns work activities, projects and programs; monitors work flow; reviews and evaluates work products, methods and procedures to achieve desired goals.
• Assists with development and administration of the custodial budget as assigned; participates in planning needed funds for staffing, equipment, materials, and supplies; monitors expenditures and adheres to established budget.
• Completes and submits part-time employee contracts for payroll
• Participates in interviewing, hiring, and training employees; plans, assigns, and directs work; rewards and participates in the corrective action process for employees or makes such recommendations to the appropriate manager; addresses employee complaints and resolves problems.
• Issues, maintains inventory of, and estimates project costs of needed custodial supplies and equipment.
• Coordinates custodial staff to perform: sweeping, scrubbing, vacuuming and mopping, dusting and polishing; window cleaning; carpet restoration and extraction cleaning; resilient tile cleaning, restoration, and waxing; furniture and upholstery cleaning; restroom cleaning and restoration; disposal of trash; seasonal deep cleaning and restoration of all building, and other cleaning activities as assigned.

• Proactively monitors the Wilson Center to ensure pristine state of operation and cleanliness.
• Serves as the Custodial point of contact and liaison with college staff and the public for Wilson Center events. Works with leadership stakeholders in the scheduling, direction, supervision, and evaluation of public events.
• Assists with supervision of daily operations of Custodial Services: work order generation. Works under established policies and procedures that addresses daily operational and long-term goals for the department.
• Suggests and implements changes in work practices for better efficiency and quality. Uses information and job knowledge to make positive changes, becomes more efficient, improves quality of service, maintains safety, and motivates workers to achieve consistently high standards
• Responds to questions, resolves problems, and provides technical and other assistance to staff completing assigned work.
• Provides Guest Experience Manager with information necessary for purchase requisitions.
• Maintain, research and submits information regarding custodial operations budgets as requested.
• Ensures compliance with established safety and maintenance standards and housekeeping practices. Assists with the identification of and completion of safety training.
• Maintains office files (including limited informational “working” files on part-time staff) and filing systems. Assists with the completion and maintenance of reports related to work activities and staffing. Assists with audits using developed forms. Gives written reports to leadership in regards to custodial activities and updates in a schedule as requested.

Other Important Functions:

• Participates on committees as requested.
• Works with the Guest Experience Manager to investigate complaints and implements corrective actions as necessary to resolve complaints.
• Perform other related duties as assigned.

Qualifications

QUALIFICATIONS:

Knowledge of:

• Principles, practices, methods, equipment and techniques of maintenance and cleaning
• Organizational and management practices as applied to the analysis and evaluation of policies and operational needs
• Principles and practices of organization, administration and personnel management.
• Use and maintenance of a variety of industrial cleaning equipment
• Proper and safe use and storage of cleaning compounds
• OSHA’s Hazard Communication Standard as it relates of SDSs

• Hazards and safety precautions related to general maintenance and custodial activities
• Work order system or CMMS
• Principles and practices of inventory control
• Principles of supervision and training
• Modern computer systems and office productivity tools
• Microsoft Office Suite (Word, Excel) and Outlook
• Applicable fire and safety rules and regulations

Ability To:

• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals
• Effectively develop, implement, and evaluate programs and strategies designed to create and maintain a safe, functional, secure, and orderly facility, which can be operated in an efficient and economical manner
• To multi-task, be self-motivated, and able to work independently to meet deadlines
• Multi-task and manage multiple daily priorities
• Compile, maintain and prepare accurate and complete records and reports
• Demonstrate excellent verbal and written communication skills
• To work well under pressure in a fast-paced work environment

• Learn general and specialized computer applications
• To work weekends and emergencies as necessary

• Maintain effective audio-visual discrimination and perception needed for:
  • Making observations
  • Reading and writing
  • Communicating with others
  • Operating assigned equipment
  • Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  • Standing or sitting for extended periods of time
  • Operating assigned equipment
  • Handling varied tasks simultaneously

Bending, stooping, climbing, or lifting up to 50 pounds

• Maintain mental capacity, which allow the capability of:
  • Making sound decisions
  • Responding to questions
  • Demonstrating intellectual capabilities

EXPERIENCE AND TRAINING GUIDELINES:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Minimum Education/Training:

• High school diploma or equivalent

Minimum Experience:

• At least two years of experience in general janitorial and cleaning services and proper cleaning practices

License or Certificate:

• Must currently possess, or have the ability to obtain, a valid NC Driver’s license within 60 days of being hired.

Preferred Education/Training, Experience, Skills:

• Any training that is relevant to position.
• At least one year of supervisory experience.

Supplemental Information

Special Instructions to Applicants:

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.
• Successful candidates are required to submit official transcripts for all degrees obtained, within 30 days of hire date. If highest level of education is a High School diploma or equivalent, proof of completion is required.
• Successful candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master’s degree conferred by a regionally accredited college or university in the United States.
• To claim veterans’ preference, all eligible persons shall submit a DD form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.

STATEMENT OF NON-DISCRIMINATION

Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC polici