Job Description

How to Apply

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file, due to system limitations.

Job Summary

The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to build a better world through business. Through our powerful ideas, purpose-driven leaders, and positive impact, we empower business leaders to improve the world. Learn more about Ross HERE. 

You will be on-site in Ann Arbor, MI. For a full job description, see link here. For questions about this role, email [email protected].

Purpose: The Desktop Support Specialist delivers end-user assistance and support for business technology, classroom technology, and audiovisual support needs by managing relationships and providing technical support. This includes consultation, guidance, diagnosing, troubleshooting, and resolving technology, software, and hardware issues. You will report to the Desktop Support Senior Supervisor and work as part of a team that supports team members and the Ross community. 

Note: The position is for 40 hours a week, and the schedule is Tuesday through Friday, 12:30 PM to 9:30 PM, and Saturday, 8:00 AM to 5:00 PM.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

Responsibilities*

Relationship Management (55%)

Team Building:

Collaborate, build, support and grow team success and dynamics by:

Customer Relationships:

Technical Support (40%)

Classroom Technology and AV Support:

Event Support:

Walk-Up Center:

Device Support:

Development of Self and Others:

Required Qualifications*

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

Salary Information: The posting range for this position is $57,600 to $71,050. This posting range reflects multiple factors involved in determining compensation, such as skills, experience, training, certifications, and other organizational needs. At Ross, it is not common for new hires to be offered a salary at the upper end of the range. Compensation decisions are based on the details of each situation.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

*Please mention you saw this ad on HigherEd-Diversity.*

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