Job Description

Requisition ID: 483

Employee Group: APSS Bargaining Agreement

Schedule: 40 hours/52 weeks , Monday through Friday, 8:00 AM - 5:00 PM (Must be willing to work a flexible schedule. Schedule may need to be adjusted to accommodate peak periods. This may include some evenings and weekends.)

Compensation: Level A, $19.83

Benefits: Full-time

Reports to: Assistant Registrar

Posting Opens:11/05/2024

Posting Closes: 11/19/2024

ESSENTIAL JOB FUNCTIONS

• Maintain strong working knowledge of GRCC catalog and GRCC policies as they pertain to graduation; maintain accuracy of historical records.
• Process Graduation Applications and the College Generate Graduates list ensuring students are evaluated for graduation at the end of the semester.
• Post degrees/certificates within the allotted time frame as dictated by reporting requirements, prepare diplomas with appropriate names and signatures, and be responsible for issuance and mailing to students.
• Automatically graduate students that have met their degree requirements through the use of Academic Advisement query.
• Assist with the development of commencement list and maintain graduation list for each semester.
• Post substitutions and waivers toward graduation requirements in PeopleSoft and Academic Advisement.
• Track, maintain, and report the numbers of graduates each semester.
• Support graduates requiring state licensure by providing verification of degree requirement completion as needed.
• Provide exceptional customer service when assisting students on the phone, by email, and in person with all areas of student records, fostering a friendly, supportive, and welcoming environment for customers.
• Serve as the point of contact for students that have questions about graduation and their attainment of their diploma. Refer customers to professional staff in the Student Records Office and other GRCC departments as necessary.
• Receive and respond to incoming phone calls to the Student Records Office.
• Solve problems related to graduation and student records.
• Run PeopleSoft queries and reports as requested.
• Correct or adjust student records to accurately reflect their academic program.
• Input information for Delta Pi Alpha and Phi Theta Kappa honor societies.
• Assist in patch testing for updates to the Campus Wide Information System (PeopleSoft).
• Serve as backup for Student Records processes as necessary.
• Attend and give support during the Commencement Ceremony.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position
• Perform other duties as assigned

JOB SPECIFICATIONS

Education

• Associate’s degree required or comparable combination of relevant education and experience

Experience

• Two years of experience in a similar customer service position, in higher education required
• Three years of experience in a similar customer service position, in higher education preferred
• Experience with PeopleSoft or relational database systems preferred

Skills

• Must have or be able to attain thorough knowledge and accurate information on every program offered to certify students for graduation.
• Ability to deal effectively with people of diverse backgrounds and linguistic abilities in complex situations.
• Demonstrated excellent interpersonal, presentation, and communication skills, both oral and written.
• Highest quality front-line customer service and complaint resolution skills.
• Must be efficient and possess good organization, problem-solving, decision-making, and analytical skills. Must use good and independent judgment in handling sensitive or difficult situations.
• Ability to research, analyze, and develop systems and coordinate, monitor, and respond to Student Records or graduation related needs.
• Proven initiative, follow through, resourcefulness, and completion of tasks in a timely, efficient manner.
• Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.

Mental Demands

• Possess strong mathematical/organizational/logic skills for dealing with large volumes of data and rules of graduation governance.
• Ability to do detail work independently with highest level of accuracy; ability to handle multiple tasks simultaneously; self-starter.
• Able to work under pressure with many interruptions in a busy, student-centered environment with a high level stress of tolerance.
• Ability to function effectively as a member of a team in a multi-person, high-volume customer service department, promoting a positive working environment with a spirit of cooperation.
• Ability to practice quality improvement and adapt to changing technologies and responsibilities.
• Must maintain highest level of confidentiality; proven attendance and punctuality record.

Physical Demands

• Able to sit at a desk for extended periods of computer usage daily.

Working Conditions

• Able to work indoors in an office setting with extended computer usage daily.
• Flexible in schedule to accommodate peak periods during the semester
• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.

BENEFITS

• Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
• Time off: Enjoy substantial vacation time.
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
• Continuous Learning: Career development and educational opportunities.
• Retirement Plans: Secure your future with our retirement options, including the state retirement plan.

NEXT STEPS / APPLICATION PROCESS

• Please fill out an application at https://www.grcc.edu/careers. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Predictive Index Assessment (behavioral & cognitive) REQUIRED: In order to have your application considered, you must complete the assessments: https://assessment.predictiveindex.com/bo/8MMT/APSS

HIRING PROCESS

• GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive and behavioral), reference checks and interviews.
• Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

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