Higher Ed Diverse Jobs | IT Solutions Consultant at University of Notre Dame in Notre Dame, Indiana, United States

IT Solutions Consultant

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University of Notre Dame

Location: Notre Dame, Indiana
Category: Admin-Other Administrative Positions
Application Deadline:

Job Description

Job Title

IT Solutions Consultant

Job Description

Do you want to work with and support a dynamic team in a fun and fast-paced environment where we get to interact with members of the Notre Dame family from around the world? We have an opportunity for you to join a premier IT support organization providing comprehensive, multi-tiered IT solutions to the Notre Dame Alumni Association (NDAA).

The NDAA is seeking an IT Solutions Consultant who will be responsible for understanding the business needs of the organization and working with them to implement IT solutions that will enable customers to achieve their organizational goals and objectives. While working as part of an Office of Information Technology (OIT) team, the IT Solutions consultant will work as an embedded member of the NDAA assisting with the technology decision-making and needs required to support the NDAA and its customers.

This requires an IT Solutions Consultant to have a wide breadth of technical knowledge and understanding of the IT services that the OIT provides to its customers. In a fast-paced and ever-changing technological world, the IT consultant will have to stay on top of new technologies and the IT services the OIT provides. He/she will have to understand how these IT services can be used to address the customers’ needs, provide guidance and advice on the best IT services to use, and partner with the customer to implement and support these IT services.

Critical skills include:

Strategic Consulting
Requirements Elicitation
Business Process Mapping
Project Management
IT Solution Selection
IT Solution Design, Development, Deployment, and Support
Quality Assurance
Change Management (People Side of Change)

Essential Duties and Responsibilities:

Serve as the internal consultant and interface between OIT and the NDAA Teams, helping point to solutions, contacts, and best practices to streamline the NDAA IT management and needs
Work as a senior member of the NDAA IT team, coordinating technology of the NDAA staff including budgeting, planning and executing hardware purchases, tracking, and management
Coordinate and track the licensing of the NDAA software and ensure compliance with University standards
Design, develop and implement processes to support the NDAA technology used to deliver events including registration and payments, seeking ways to leverage University-level processes and successfully deliver on behalf of the NDAA
Participate in NDAA events and activities such as Reunion, Football Fridays, Board Meetings and the annual Leadership Conference

The OIT has been recognized for nine consecutive years in IDG’s Insider Pro and Computerworld’s best places to work in IT.

The University of Notre Dame is committed to diversity (http://diversity.nd.edu/) in its staff, faculty, and student body. We strive for an inclusive environment that values and embraces differences in backgrounds, life experiences, and perspectives. We welcome and value people of all faiths and viewpoints.

Minimum Qualifications

Bachelors Degree and 2+ years work experience or equivalent work experience
Business Analysis and Quality Assurance background, including knowledge of QA standards and methodologies
Systems Development Life Cycle including requirements analysis, design, build, test and deploy
Project management experience in Agile and/or Waterfall methodologies
Continuous Improvement experience
Strong analytical and troubleshooting abilities, strong written and oral communication skills, strong documentation skills, and strong customer service orientation.
Must be authorized to work in the United States without visa sponsorship

Competency in the support of:

Mac and Windows operating systems (OS)
Google G-suite applications
Ability to diagnose and resolve minor network or infrastructure-related issues
Working knowledge of audiovisual solutions for conference rooms
Experience in technology consulting, requirements gathering, and documenting business process flows

Preferred Qualifications

Certifications that would be nice to have include: