Food Service Supervisor
Job Description
Posting Number
PG194300SPInternal Recruitment
NoWorking Title
Food Service SupervisorAnticipated Hiring Range
$40,000 - $42,177Work Schedule
40 hours per week; work hours may vary based on business needs; work schedule may include nights, weekends and holidays. May be required to work some overtime.Job Location
Raleigh, NCDepartment
NC State DiningAbout the Department
NC State was named a great place to work in the 2022 Forbes annual survey as the best large employer in North Carolina. NC State embodies a culture that values collaboration, creativity, innovation, and teamwork. We provide a team-oriented culture, work/life balance, and work that makes a difference in our community, the state, and beyond. We also offer great benefits for SHRA permanent positions, including tuition reimbursement at any university in the UNC system, healthcare, vacation, holiday and sick leave, paid parental leave, retirement and more. You can even join the NC State Wellness and Recreation Center and receive discounted meals on campus.
Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.
NC State Dining provides campus wide food services to students, staff, and faculty on the North Carolina State University Campus. NC State Dining operates 11 cafes, 3 food courts and 6 dining halls, 3 markets, 2 restaurants, vending, a nutritional counseling service, and a catering department. The department employs approximately 1000 temporary and student employees and approximately 165 permanent EHRA and SHRA employees.
For more information about why you should consider working for Campus Enterprises at NC State, visit our website at https://campusenterprises.ncsu.edu/dept/hr/opportunities/permanent-opportunities/
Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.
NC State Dining provides campus wide food services to students, staff, and faculty on the North Carolina State University Campus. NC State Dining operates 11 cafes, 3 food courts and 6 dining halls, 3 markets, 2 restaurants, vending, a nutritional counseling service, and a catering department. The department employs approximately 1000 temporary and student employees and approximately 165 permanent EHRA and SHRA employees.
For more information about why you should consider working for Campus Enterprises at NC State, visit our website at https://campusenterprises.ncsu.edu/dept/hr/opportunities/permanent-opportunities/
Essential Job Duties
- This position will supervise the daily management of a coffee shop or cafe/market on the NC State University campus.
- Must be committed philosophically and operationally, to delivering high quality services in an efficient manner, while being sensitive to the service needs of NC State University.
- This position will ensure all brand related standards of excellent customer service and food and drink quality are being met, while maintaining all policies and procedures.
- This is a working supervisory position and all supervisors are required to be leading service during peak periods.
Other Responsibilities
- Model the Division’s mission and values, introduce the Division’s mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers.
- Understand the goals and culture of the organization, and understand how employees’ work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.
- Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
- Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited to special events.
- Perform other duties as assigned to ensure NC State Dining business needs are met.
Minimum Experience/Education
High School diploma or equivalency and one year of experience in food preparation or service activities in a commercial kitchen; or an equivalent combination of training and experience.
Other Required Qualifications
- Ability to work in a fast-paced environment
- Strong written and verbal communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University.
- Must follow written and/or verbal instructions.
- Knowledge of equipment, cooking methods, measurements, and food safety.
- Provide outstanding customer service, including the ability to remain professional and respectful under pressure when dealing with difficult situations.
- Excellence in completing all tasks.
- Ability to use or learn to use email and use a PC and MS Office Suite (or similar) proficiently.
- Requires bending, twisting, pulling and pushing. Because of the nature of food service operations and working in a kitchen, you must be able to work in extremely hot and cold conditions.
- Must be able to lift 30 pounds above head and up to 60 pounds on rare occasions, with or without reasonable accommodation
Preferred Qualifications
- Supervisory experience in a high volume food service establishment including planning, forecasting, ordering, and budgeting
- Experience in college/university food service
- Experience as a barista
- Experience with a menu management system
- Experience in hiring, training, employee relations, coaching and team building
- Verbal and written communication skills
- Knowledge of proper sanitation, safety and health codes
- Proficient in the use of computers and have the ability to learn new software programs
- Experience with beginner word processing, spreadsheet, and email
Required License or Certification
- ServSafe certification or the ability to obtain within 90 days of employment.
- Certification must be maintained as a condition of employment.
- Must obtain Brand specific certification, if applicable, as required by location within 30 days of employment.
Valid NC Driver's License required
NoCommercial Driver's License Required?
NoJob Open Date
10/23/2024Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
10/30/2024Notice to Applicants
Include ALL relevant work experience on your application and include any employment that is mentioned in the supplemental questions in your work history. Also, any employment listed on your resume needs to be included on your application.
Special Instructions
Along with your completed application, please include as attachments a resume and cover letter.
Position Number
00110726Position Type
SHRAPosition Classification Band Title
Food Services SupervisorPosition Classification Band Level
ContributingPosition Classification Salary Range
$ 38,760 - $ 75,231Salary Grade Equivalency
GN04Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.0Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Mandatory - Medical EmergenciesTime Limited Position
NoDepartment Id
471501 - Dining and Catering OperationsAA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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