Under direction, the incumbent provides senior-level administrative and clinical coordination support to faculty in the Division of Neurosurgery in their clinical, service, administrative, teaching and research activities.

This position is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Operate CRT to gain and input information. Other related duties as assigned.

• Three (3) years of relevant experience.

• Knowledge of third-party payors including federal, state and private health plans.

• Demonstrated knowledge of and experience in a health care environment.

• Knowledge of medical terminology as well as neurosurgical terminology.

• Knowledge of diagnostic and laboratory procedures.

• Skill at interpreting medical charts/records and experience in abstracting data from medical records.

• Experience with patient interviewing techniques and evaluation of demographic information, sponsorship, authorizations, and funding sources and options.

• Experience in the triage and coordination of patients seeking urgent, emergency, outpatient, inpatient care, from initial access to discharge, for patients in a diverse population with varying care settings through interpretation and review of tests, procedures and clinic consult notes and reports.

• Experience in providing patient counseling and instruction.

• Demonstrated ability to act on initiative and exercise independent judgment in executing a wide variety of functions and maintaining absolute reliability in handling confidential and sensitive matters.

• Strong analytical and critical thinking skills to identify problems and develop innovative solutions.

• Excellent interpersonal, as well as written and verbal communication skills (using grammatically correct written English and accurate typing) to interact with a variety of personalities at all levels of the organization, exercising tact, mature judgment, diplomacy, and flexibility to promote positive working relationships and job effectiveness.

• Skill at negotiating with various personalities and developing internal and external network of contacts.

• Strong time management, organizational, and follow up skills to prioritize and complete tasks and projects within set timelines.

• Demonstrated ability to coordinate and staff work center or clinics for maximum efficiency and work flow.

• Demonstrated ability and knowledge of using computer software applications including Medi-Soft Patient Scheduling, Medi-Soft Accounting,MS Excel, MS Word, MS Access, MS Power Point, MS Outlook, Internet Explorer, and Netscape to streamline work for effectiveness and efficiency.

• Attention to detail.
• Excellent customer service.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.