Job Purpose

The Director of Operations is responsible for overseeing all operational aspects of this premier mental and behavioral health agency serving at-risk youth and their families. This includes administrative, program development, training and onboarding, intake processes, project management, quality and purchasing functions. The role reports directly to the President and CEO and is a key member of the Leadership Team, providing strategic direction and operational leadership to ensure the organization's mission is fulfilled effectively.

Essential Functions

• Provide strategic direction and leadership in all client-based operational areas.
• Collaborate with senior management to develop and execute organizational strategies.
• Oversee budgetary planning and financial management related to operations.
• Build and maintain effective relationships with internal and external stakeholders.
• Ensure compliance with regulatory requirements and organizational policies.
• Foster a culture of continuous improvement and innovation within the organization.

Job Responsibilities

• Operational Oversight:
  • Develop and implement operational strategies to support the organization's mission and goals.
  • Ensure efficient and effective day-to-day operations across operations department.
  • Monitor and evaluate operational performance, identifying areas for improvement and implementing corrective actions as needed.
• Administrative Management:
  • Oversee administrative functions, including scheduling, transportation logistics, billing, and credentialing.
  • Manage intake processes, ensuring timely and accurate intake and discharge decisions.
  • Provide leadership the Sr. Manager Residential Program Operations and Sr. Manager Community Program Operations positions for seamless program execution.
• Program Development and Management:
  • Lead program development initiatives, working closely with the program teams to design and implement effective programs.
  • Collaborate with the Quality Manager to maintain program quality and compliance with regulatory standards.
  • Monitor program outcomes and performance metrics, making data-driven decisions to enhance program effectiveness.
• Training and Onboarding:
  • Develop and implement training programs for staff, focusing on CARES principles.
  • Facilitate new staff onboarding processes to ensure a smooth transition and alignment with organizational values and objectives.
• Contracting and Purchasing:
  • Manage contracting processes, including vendor selection, negotiation, and contract management.
  • Oversee purchasing activities, ensuring cost-effective procurement of goods and services while adhering to budgetary constraints.
• Project Management:
  • Lead and coordinate cross-functional projects, ensuring timely delivery and successful implementation.
  • Monitor project progress, mitigate risks, and communicate project updates to stakeholders.
• Oversee budgetary planning and financial management related to operations.
  • Control spending to authorized levels
  • Develop annual budget and quarterly financial forecasts
  • Develop annual operating plan that aligns with annual budgets and forecasts
• Maintain Professional and Technical Knowledge
  • Completing required trainings
  • Attending educational workshops
  • Reviewing professional publications
  • Participating in professional societies
• Maintain Staff Job Results
  • Training and coaching support staff
  • Establishing staff goals, monitoring progress, and providing feedback
  • Appraising job results
• Protects the Credibility of the Rawhide Mission
  • Complying with the Rawhide standard of conduct
  • Setting an example, in words and actions, that is consistent with the values and beliefs of Rawhide
• Contributes to Team Effort
  • Performing other duties as directed or assigned by supervisor

Qualifications

• Bachelor's degree in business administration, management, or a related field (Master's degree preferred).
• Proven experience in operations management, preferably in a non-profit or social services setting.
• Strong leadership skills with the ability to motivate and inspire teams.
• Excellent communication and interpersonal skills.
• Demonstrated experience in program development, project management, and budgetary oversight.
• Knowledge of regulatory requirements and best practices in non-profit management.
• Ability to think strategically and drive operational excellence.

Working Conditions

• Ability to sit, stand, and walk for extended periods.
• Manual dexterity to operate a computer and other office equipment.
• Visual acuity for reading and analyzing documents.
• Ability to communicate effectively both verbally and in writing.
• Flexibility to work occasional evenings or weekends as needed for special events or project deadlines.